Question 1

How do I book a unit?

Accepted Answer

To book a unit, simply select your check-in and check-out dates and indicate the number of travelers directly on the listing (https://www.furnishedmn.com/listings)page.
 
Need help finding your perfect space?  email us at info@furnishedmn.com.(mailto:info@furnishedmn.com)

Question 2

When and how do I pay?

Accepted Answer

When you book directly through furnishedmn.com, you will be charged the total amount for your stay at the time of booking (for stays up to 30 nights).

We accept all debit and credit cards, excluding pre-paid credit cards. We don’t accept cash on arrival.

Question 3

Are there any extra charges or fees?

Accepted Answer

In addition to the cost of stay, we charge a standard cleaning fee. You will see the full breakdown of your charges before payment.

For stays longer than 30 nights, we charge a deposit that will be returned once we’ve completed a check of the property after your stay.

Question 4

How do I extend my booking?

Accepted Answer

Please email us your request at info@furnishedmn.com

Question 5

How do I cancel my stay?

Accepted Answer

You can cancel through the website, or contact us at info@furnishedmn.com (info@furnishedmn.com)

Question 6

How do I request an invoice or receipt?

Accepted Answer

If you booked through a third party website you many need to request the invoice from them directly.

If you booked through furnishedmn.com (furnishedmn.com)and didn't receive an invoice via email at the time of booking,  email us at info@furnishedmn.com.(mailto:info@furnishedmn.com)

Question 7

Why was my booking canceled?

Accepted Answer

Occasionally, we may need to cancel a stay if a guest does not pass our verification checks or if we have reason to believe that our House Rules may be violated. Our primary concern is the safety and security of our guests, employees, neighbors, and partners. We apologize for any inconvenience this may cause.

We strive to improve our safety and security processes, but for the integrity of these processes, we cannot disclose specific details about our risk evaluation policy. Rest assured that decisions are based on information provided during the booking process, in compliance with all local regulations, and are not made based on discriminatory factors such as gender, race, or religion. We analyze various factors such as length of stay and booking location, among others, to assess potential risks associated with a stay.

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